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SSO Not Working

If federated login (Google or Microsoft) isn't working, try these steps.

Issue: Google Login Button Missing

You're seeing: No "Sign in with Google" option on login page

Causes:

Solutions:

  1. Ask your admin to enable it — Go to SSO & Federated Login to set it up
  2. Try a different browser — Switch to Chrome, Firefox, or Safari to test
  3. Clear browser cache — Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)

Issue: Google Login Redirect Loops

You're seeing: You click "Sign in with Google", authenticate, then get redirected back to login (infinite loop)

Causes:

Solutions:

  1. Allow cookies — Check browser settings to make sure cookies are enabled
  2. Check third-party cookies — Some browsers block third-party cookies by default. Enable them for Google and Mentora
  3. Try Incognito/Private mode — Open a private browser window and try again (cookies are cleared in private mode, so if this works, it's a cookie issue)
  4. Log out of Google first — Sign out of your Google account, then try "Sign in with Google" again
  5. Use a different Google account — If you have multiple Google accounts, try a different one

Issue: Microsoft Login Not Working

You're seeing: Redirect loop or authentication error when signing in with Microsoft

Causes:

Solutions:

  1. Ask your admin to enable Microsoft login — See SSO & Federated Login
  2. Use your full work email — Some organizations require the full domain (e.g., sarah@company.com not just sarah)
  3. Check your Azure Entra ID setup — If your IT department manages logins, they may need to configure something first
  4. Contact your IT department — If you're in a large organization, IT may need to approve Mentora's Microsoft integration

Issue: "Account not recognized" after federated login

You're seeing: You signed in with Google/Microsoft, but Mentora says "We don't recognize that account"

Causes:

Solutions:

  1. Check your email — Make sure the email from your Google/Microsoft account matches your Mentora email
  2. Create a Mentora account first — Try signing up normally (email + password) before using Google/Microsoft
  3. Use a different email — If you have multiple email addresses, try the other one
  4. Contact support — We can help link accounts

Issue: You signed in but can't see your workspace

You're seeing: You logged in successfully, but you're not in your workspace or you don't see your goals

Causes:

Solutions:

  1. Check which email you logged in with — Make sure it's the correct email for your workspace
  2. Ask your admin — Confirm your email has been added to the workspace
  3. Log out and try again — Go to Log In for logout steps
  4. Try creating a new account — If federated login isn't working, create an account with email + password instead

General SSO Troubleshooting

For Google:

  1. Go to myaccount.google.com
  2. Check that your email and name are correct
  3. Check that 2-factor authentication isn't blocking the login

For Microsoft:

  1. Go to myaccount.microsoft.com
  2. Check that your email is correct
  3. If your organization uses custom branding, contact IT

Still Not Working?

Contact support with: