Permission Denied / Can't Access Feature

If you're seeing "Permission Denied" or can't access a feature, it's usually a role issue.

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Check Your Role

1. Go to Settings
2. Find Your Role (should be listed on your profile)
3. Check Roles & Permissions to see what your role can do

Your role determines what you can access:

• Employee — Can see own goals only
• Manager — Can see direct reports' goals + own
• Admin — Can see everything + manage settings

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Common Permission Issues

"I can't see my team's goals"

You need: Manager or Admin role

Solution:

• Ask your admin to promote you to Manager
• Or log in as an admin and check that they're listed as your direct reports

"I can't access the Audit Log"

You need: Manager or Admin role

Solution:

• Ask your admin to promote you to Manager (managers can view their team's audit log)
• Or ask an Admin to check the full audit log for you

"I can't change someone's role"

You need: Admin role (or Manager role for limited changes)

Solution:

• Ask your workspace Admin to make the change
• Or ask to be promoted to Admin if you need to manage users

"I can't invite people"

You need: Manager or Admin role

Solution:

• Ask your admin to promote you to Manager
• Managers and above can invite new people

"I can't access workspace settings"

You need: Admin role

Solution:

• Ask your Admin to manage settings for you
• Or ask to be promoted to Admin if you manage the workspace

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Request a Role Change

If you need a higher role:

1. Ask your admin — "Can you promote me to Manager/Admin? Here's why I need it: [reason]"
2. Be specific about why — "I need to see my team's goals" or "I need to manage workspace settings"
3. Provide context — Admins are more likely to promote you if they understand the need

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After Role Change

After you're promoted:

1. Refresh the page — Press F5 (Windows) or Cmd+R (Mac)
2. Log out and log back in — For the new permissions to fully take effect
3. Check sidebar — New menu items should appear (e.g., Audit Log for managers)

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Troubleshooting

I was promoted but still can't access the feature

• Refresh the page (F5)
• Log out and log back in
• Close your browser and reopen it
• Try a different browser

My admin says they promoted me, but I still don't see it

• Wait 5 minutes (system may need time to update)
• Refresh the page
• Log out and log back in

I think I should have access but don't

• Contact your Admin
• Tell them what feature you're trying to access
• They can check your permissions and fix it

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Security & Why Roles Matter

Roles limit access for security reasons:

• Employees shouldn't see other people's goals (privacy)
• Managers should only see their direct reports (data access control)
• Admins have full access but should be few in number (separation of duties)

If you don't have access to something, it's usually by design.

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Still Having Issues?

Contact support with:

• The feature you're trying to access
• The error message
• Your current role