Invitation Not Received

If someone hasn't received their Mentora invitation email, try these solutions.

---

Step 1: Check Spam/Junk Folder

Most missing invitations are in the spam folder.

1. Go to Spam or Junk folder
2. Look for an email from Mentora or noreply@mentora
3. If you find it, mark it as "Not Spam" so future emails go to Inbox

---

Step 2: Check the Email Address

Make sure the invitation was sent to the right email.

Ask the person:

• "What email address did you give us?"
• "Do you have multiple email addresses?"
• "Is this the email your work uses?"

If the email is wrong:

1. Ask them to provide the correct email
2. Go to Team Management
3. Remove the incorrect invitation (if needed)
4. Send a new invitation to the correct email

---

Step 3: Resend the Invitation

If they never got the first invitation, resend it:

1. Go to My Team (or Team Management)
2. Find the person's name
3. Click Resend Invitation
4. They should receive a new email within a few minutes

---

Step 4: Wait a Few Minutes

Emails sometimes take 5–10 minutes to arrive. Wait and check again.

---

Step 5: Check Email Filters

Some corporate email systems filter invitations. Ask them to:

1. Check their email settings
2. Ask their IT department if Mentora emails are being filtered
3. Add noreply@mentora to their safe senders list (if possible)

---

Still Not Received?

If they've checked spam, waited, and still don't have the email:

1. Try sending to a personal email (Gmail, Yahoo, etc.) to test
2. Ask them to check their email directly on their email provider's website (not just the app)
3. Contact support — We can send the invitation manually

---

Once They Have the Email

The invitation email includes:

• A welcome message
• A link to accept the invitation
• Instructions on how to sign up

They should:

1. Click the link in the email
2. Create a Mentora account (with Sign Up)
3. They'll be automatically added to your workspace

---

Troubleshooting Signup After Invitation

Issue: They clicked the link but it says "Invalid or expired invite"

Solution:

1. Ask them to resend the email through My Team → Resend Invitation
2. Use the new link
3. Invitations are valid for 7 days, so resend if it's been longer

Issue: They signed up but aren't showing up on your team

Solution:

1. Refresh your browser (F5)
2. Check that you're looking at the right workspace/team
3. Ask them to confirm their email is correct
4. Try inviting them again with the correct email

---

Bulk Invitations

If you're inviting 20+ people:

1. Try inviting them one at a time first (to test the process)
2. Use CSV import (see Team Management) if available
3. Contact support — We may be able to send bulk invitations